Posted tagged ‘capzles’

Student studies ideaLab blog for class

December 28, 2011

An Eastern Michigan University graduate student contacted me recently about an independent study he had under professor Michael McVey, a contributor to this blog, in the School of Education. He was studying my ideaLabHeritage blog and wanted to ask me some questions via email as part of his class. You can imagine how stunned-yet-honored I felt that a student was studying my blog, and I was more than happy to answer his questions. I thought readers may be interested in this as his questions and my answers pretty much highlight my first year of ideaLab work and this blog.

Q: Tell me about the establishment of the blog. Where did the idea come from? How did you go about setting it up and decided what topics to cover?

A: I created the ideaLabHeritage blog in July 2010 after I was named to the Journal Register Company’s ideaLab. I wrote about it under the page “ideaLab forms.” At our first JRC ideaLab meeting in Philadelphia, board members encouraged every member of the ideaLab to set up a blog and Twitter account as I had. The type of topics to cover on my blog was a no-brainer as they had to be associated with my work in the ideaLab. Many of the posts are associated with learning different technologies and applying them to reporting. I decided right away that whatever work I did in the ideaLab should be written about and shared publicly as it would be beneficial to journalists and aspiring journalists alike, and would be a good way to gather feedback, as we try to figure out the future of media in a world becoming increasingly more technologically adept. I thought it was important to share my ideas, seek input and feedback, collaborate and partner. My initial idea was to create ideaLabHeritage, a local arm of the JRC ideaLab, made up of veteran journalists, student journalists, educators, IT professionals, newspaper advertising and production staff, as well as our audience in Washtenaw County, to brainstorm, innovate and execute projects exploring new forms of technology to help move journalism forward. I asked for volunteers and invited people who I thought might be interested in participating. What I found, however, was that my level of commitment was much stronger than the desire of those who expressed initial interest. The only volunteer to actively contribute has been Eastern Michigan University professor Michael McVey, who played a vital role in my first project, a historic walking tour podcast of downtown Saline, so in the spring I folded my staff into the group and asked each reporter to sign up for a technology tool to learn and teach.

Q: Have you been able to add any of the technology discussed in various posts into your newsroom? If so, how’s that going? How are your reporters utilizing the technology?

A: I still struggle to get reporters to embrace the technology we have learned. That’s partly because of a turnover in staff, as we have lost some journalists who have taken advantage of other career opportunities and, to be honest, others who “saw the writing on the wall” and didn’t want to evolve into multimedia journalists. Luckily, however, we hired an online coordinator, David Veselenak, in spring 2011, who has been helping to teach these new tools to staff, and has been leading the way in incorporating technology in our newsroom and encouraging others by leading by example. Some examples of our work as a staff include live Tweeting government meetings, creating a Storify to localize national topics, embedding Google maps, creating photo slideshows in Flickr and Capzles, using Dipity to create timelines, hosting live chats, and improved video quality that came after JRC training coupled with a tutorial for iMovie created by David. He has also conducted blogging workshops for the public and is in charge of recruiting community bloggers for our website. As of just a week ago, every reporter now has a professional Twitter account, in addition to each publication having one, to better leverage and engage our audience, and crowdsource stories. So, I feel as if we’re making progress, probably not at the rate of speed I would like, as we seem to take steps backward with turnover in staff. You probably read about some of my frustration last summer in my post “A reporter with today’s tools should use them.”

Q: I know your editor of a group of papers that belong to a larger group. Do you share any of the information gained from various conferences and other meetings about new technologies with editors from other publications? Talk a little bit about the reception things such as iMovie have gotten from other editors.

A: I have always been big on sharing. I think my desire to share with colleagues ideas and successes that I’ve had in the field, and open communication with company leaders led to my appointment to the ideaLab, as I was the only member who did not apply. On my blog, I have shared what I’ve learned at conferences and, most importantly, while I’ve been at conferences, I’ve “walked the walk,” putting these tech tools I ask reporters to use on the job to use by live tweeting and live blogging, and capturing audio using ipadio.com, the tool I’ve experimented with the most as a member of ideaLab. In addition, I’ll send a companywide email sharing my blog posts, and share links on Twitter and Facebook as many of my followers are fellow editors and reporters. Some people seem receptive and thank me, but, for the most part, no one responds. However, I closely watch the stats on my blog after I send an email with a link and I do see them climb, so I know they are checking it out. For example, today I posted “Using Google Voice for Journalism” and shortly after I sent a link to editors in our Michigan cluster of papers, I had 22 views. My best day was 264 views, the day I posted “A reporter with today’s tools should use them.” My total number of views since establishing the blog in July 2010 is 6,376. I’ve been asked by one of the executive editors in the Michigan group to create a toolbox incorporating definitions and tutorials of all these tech tools highlighted on my blog, and more found on the company intranet and explored by other ideaLab members, to serve as a resource companywide for editors and reporters. I’ve delegated this project to my online coordinator, and I am advocating for it to be open to the public. The key will be to get reporters and editors to actually think of using these tools to enhance their online storytelling, engage their audience and provide more visual storytelling, and then remind staff regularly that this resource exists.

Q: I am an avid user of Twitter. How do you feel about the impact the medium has had on journalism? I’m currently a sports writer. For sports reporters, it seems like you get better quotes from athletes – and not canned quotes – from reading their Twitter feeds. Do you see Twitter possibly ending the need for the face-to-face interview?

A: Twitter has had a tremendous impact on journalism and that impact will grow even more in the coming year, especially with tools like Storify to aggregate content, and as reporters learn its value as a crowdsourcing and audience engagement tool. I’ve been using Twitter as of late to seek input from our audience and local experts for our #whatsnextmi project, as well as a Twitter newswire, which I haven’t devoted the time I should to and probably will delegate to our political reporter, Amy Bell, for the 2012 election season. I will admit that I haven’t put the time into Twitter that I should and I haven’t used it conversationally, as we should, but rather to push out links in a rushed fashion after editing and then posting stories. I applaud you for understanding the value of Twitter and incorporating it in your everyday reporting. That really is the future. The shooting at Virginia Tech and the college newspaper’s reporting on the incident, sourcing through Twitter and posting frequent updates on the social media site, is a testament to that.

Q: How mobile are the reporters in your newsroom? I agree with you on tablets beings the new “it” thing. Is there a way you could equip all your reporters with tablets so they could submit breaking news briefs and information via Twitter without needing to be in the office?

A: All of my reporters have Netbooks, with Verizon Wireless built in, so they can post live from the field and engage our audience on social media. Our reporters are completely mobile. Frankly, I am surprised that all reporters at every media outlet aren’t. This isn’t the future; it’s now.

Q: How do readers of your publications feel about the blog? Do they see it as an inside look at the future of journalism?

A: I haven’t had a lot of feedback from readers of the eight publications I am involved with on my ideaLabHeritage blog. I try to engage them by posting links on each publication’s Facebook page and Twitter account. The norm seems to be that if they’re satisfied, they don’t comment or communicate. I see that reflected in the low number of comments posted on our online stories and on our Facebook pages. I am hoping this means they’re either content or busy, and not disconnected or disinterested. They do engage us when they’re not happy, such as the reaction we received over our decision to publish a photo of a local wingwalker as he fell to his death. In that instance, as a protest was launched by the victim’s sister on our Manchester Facebook page, we decided to remove the photo and held a live chat to explain why. Ninety-nine percent of the audience from that chat had a background in journalism with no connection to the community. Again, it speaks to the fact that we just don’t have a lot of audience interaction when readers are satisfied. We’re actively trying to build better audience engagement through social media and by forming a Community Media Lab.

Q: Do you ever take any of the posts from the blog and use them as editorials on your opinion page or is the blog strictly online?

A: I do repurpose some of the content from my blog for print when it makes sense. For the most part, though, I don’t because I incorporate a lot of hyperlinks, which, of course, are lost on print readers. I think the print reader, right now, is a different breed than our online reader. Our web readers have higher expectations. They want linked source material, database-driven content, rich visual storytelling, info graphics, timelines, maps, audio, video and they want to connect, interact, have a conversation, and that’s all fun and exciting stuff for me. Very soon, I think everyone will get there. Print will be converted to online and everyone will be getting their news on a mobile platform.

Feel free to add any additional thoughts or comments.

Additional comments:
Recently, I restructured our newsroom so that we are better serving our online readers. We have a beat structure in which we localize news that affects all of the communities in our coverage areas, rather than having one reporter as the sole person responsible for a defined area, splitting reporting time between two communities. This will help increase our page views and drive more traffic to Heritage.com as all of our content will attract a wider audience, but still retain local relevance and appeal. Lastly, if you’re interested in being part of ideaLabHeritage, our Community Media Lab or writing a blog that we host on our website, I’d be happy to discuss the possibilities with you in person. We’re always looking for more contributors.

A reporter with today’s tools should use them

August 29, 2011

A multimedia journalist today has so many tools at her fingertips that it makes a reporter from the 1990s envious and wishing the tables were turned.

I’ve been an editor for 11 years and, although I’ve filled in when we’ve been short-staffed to cover a government meeting or write some police briefs, most of my 60-hour work week is spent editing copy, posting articles and photos online, assigning stories to staff and freelancers, engaging the audience on behalf of our publications via social media, keeping abreast of issues going on across the county, checking out new technology, processing press releases and reader-generated content, and administrative tasks such as tracking website traffic, managing my email account, which brings in about 300 messages a day, reviewing and submitting payroll, employee reviews and processing stringer invoices.

While I try to promote and model the approach that I would like my reporting staff to take in today’s world, with social media and new technology at their disposal, part of me is torn in understanding why it’s not being done completely the way I ask. On one hand, I think, “It’s so much less cumbersome and a lot more fun to report the story today and do it a more engaging and meaningful way, so why aren’t they all doing it?” But, on the other hand, I think, “Well, I am not in the trenches, so who am I to ask?”

And this is what I would ask:

*Did you crowdsource this topic so you could ask more relevant questions of local officials?

*Did you upload the City Council’s agenda to our website using Scribd.com before the meeting and share it on social media so readers would know that city leaders were considering raising their own salaries despite a general fund deficit?

*Did you “check in” to the meeting on social media and then Tweet and post on Facebook some of the discussion points during the meeting?

*Did you shoot video of local residents during the meeting protesting the decision, process it during the meeting and post it our our website before the meeting ended?

*Did you post a paragraph on our website under breaking news about the vote during the meeting and then write the full story shortly after, post it online, and push it out using social media, SMS text or our breaking news alert via our e-newsletter subscriber list?

*Did you follow up on the issue by hosting a live chat the next day with local leaders and residents?

I don’t buy the excuse, either, that it has to be a controversial topic like the one I described above to report it like I want it done. For instance, this past weekend was the Relay for Life fundraiser in Milan. I saw posts in my Facebook news stream about it from people in the community. I didn’t, however, see a single Tweet from us, a single Facebook post, or a story and video. By late Sunday, after the event had wrapped up, I thought — and expected — we would have something. Again, I was disappointed, as, I am sure, were our readers. And now it’s Monday and I still haven’t seen anything about it.

So, in an attempt to promote and model what I expect of my newsroom, yet be empathetic to the pressures and time constraints on young journalists today, I’ve come up with a scenario of how I would cover an event and expect the same from my reporters — A day-in-the-life of a modern-day community journalist, if you will.

Covering the Relay for Life: What to do
*Tweet and post on Facebook days before the event that I am going to be there and ask who else from the community will be there. Use these sources and officials from the American Cancer Soiciety to write a piece for our website telling readers about the event and sharing the stories of people involved (maybe a cancer survivor or someone who has been volunteering at the event for a decade).

*Use social media the day before and morning of the event to post the schedule of events and remind readers I will be there looking for stories. Ask readers to share their stories, photos and video from the fundraiser so we can share them on Facebook, our website and in print.

*Show up about 15 minutes before it starts to chat with organizers, volunteers and participants, take photos, capture audio interviews for a podcast and shoot video of the opening ceremony.

*Find a place to sit down to upload audio, photos for a slideshow and video to our website using my Netbook and Flip video camera. Have this posted within the first two hours of the event.

*Push out on social media a link to the content I’ve generated so far: a short story about the opening ceremony, with an embed of video, audio and the photo slideshow.

*Crowdsource cancer survival stories, information on how much money individual teams had raised, what events were taking place and all of the effort that goes into organizing such a a huge event that means so much to a small community.

*Hold a live chat with the main organizer and team leaders from the location using Cover It Live discussing what was going on, who was saying and doing what, and sharing statistics and information from the American Cancer Society about cancer rates, research, needed funding, and efforts to raise awareness.

*Create a timeline using Dipity.com or Capzles.com to document the entire event, from start to finish, featuring “capsules of moments” with headlines, text, audio, photos and video. Embed this in my finished story for online with embeds of all my other media, including a Twitter stream from people Tweeting at the event using storify.com.

My reporters have learned all of these tools and I encourage my freelance writers to learn and use them, as well, especially as we move forward in this new world. Now the trick is to get them to do just that. Hopefully, they will see the value. As an editor, journalist and, most importantly, as a reader, I certainly do.

Tell me how you would report the story. What other tools and opportunities should we take advantage of while in the field?

(Note: Based on some feedback from readers, I’ve edited and updated this piece.)